All of our products are top quality and are reviewed before shipment.

Products on sale in "Tienda Custom" are covered by the statutory guarantee of 2 years from the delivery, as provided for in the regulations of consumers and users.

Damage caused by incorrect use or handling of the products are not included in the warranty.


Before the return, get in touch with "Tienda Custom" so that you assign a callback number to your case.

If for any reason you are not satisfied with your order, you will have a period of 14 calendar days from the date of receipt of the order.

  • The product must be in perfect condition and correctly packaging, to the extent possible with their packaging and labelling original, but the product will undergo a depreciation that will have to take the customer. Refund may not take place in any case if delivered products were clearly subject to use and provided that use does not go beyond mere checking of the condition and operation of the. It should not have writings, stickers or packaging tape.
  • The product must retain all attachments that have been served and are typical of the brand.
  • For sanitary and hygienic product of underwear or swimwear Returns or changes are not accepted.

Exchanges or refunds on custom or tailor-made products will not be accepted.

Postage for return shall be borne by buyer except that the problem is due to error on our part or product defect.

"Tienda Custom" will not accept c.o.d. shipments. In the event of non-conformity with the product, contact us by phone / WhastsApp: (+ 34) 616 01 18 44, or email: info@tiendacustom.es to manage the collection.

To make the change by other articles get in touch with us, to study this possibility.

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